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Saddles are shipped insured, via UPS ground no later than the next business day after confirmed receipt of funds.
In Stock Saddles are sold with a full satisfaction guarantee; These saddles are expensive and we want you to be completely satisfied with your purchase. However, as you can understand, certain policies and restrictions will apply. When you receive the saddle, tape the bottom of the stirrups and ride the saddle on a dry, clean, horse in a dry paddock or arena, out of the rain. If the saddle does not meet your every expectation, you are free to return the saddle (via UPS, insured, only) the next business day for a refund less shipping costs. Purchasers seeking a refund are required to provide proof of shipment within 36 hours of receipt. Saddles ridden in a show, or showing wear, soiled, faded, scratched, treated with silver polish, oil, or any leather cleaning product or conditioner, or not returned to and received by Bob's saddles.com within 1 week of receipt by customer will not be accepted for refund.
Custom saddles that reflect current models but are not personalized are eligible for full refunds. Personalized custom saddles (brands, logos, initials, unique sizes, finishes or styles) will not be eligible for full refunds; please make all inquiries as to refund eligibility BEFORE purchasing.
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